MPM Capital LLC - MPM Capital's Boston Office
Integration of Customer Relationship Management System

Challenges

MPM Capital needed assistance in their IT department to fully integrate the Microsoft Customer Relationship Management system with the many customized add-ins. These additions required systems professionals with inter-disciplinary skills and knowledge. MPM Capital turned to D. Lawton Associates to assist them with the Email Manager and systems integration with RIM BlackBerry™. This successful cooperation has lead MPM Capital to rely on D. Lawton Associates for their "impossible" tasks.
 

Key Tasks

• Developed utilities to recover and redirect email messages.
  
• Customized central database to automate business tasks.
  
• Integrated RIM BlackBerry™ with Business Intelligence reporting.
  
• Acted as liaison between key product vendors.
  
• Optimized business data warehouse for maximum performance.
  

Results for MPM Capital

• They are no longer losing business due to missed messages.
  
• Agents can view client email on RIM BlackBerry™.
  
• Faster delivery of services to business agents.
  
• Faster resolution of custom add-in flaws.
  
• Greater and reliable database performance.