We place a significant emphasis on service and support. We maintain our systems long after they are developed and implemented. We continue to provide timely response to issues that arise for as long as you use the application. This commitment to support has brought us many clients who need support on systems we did not implement.

Our turnover rate is extremely low. This means we develop a history of experience supporting your software that is rarely matched by in-house computer staff. When you hire D. Lawton Associates to support your systems, you not only get a dedicated team of consultants with willing to embrace legacy software, you also get the benefit of our becoming a valuable repository of knowledge concerning the history and features of your applications. Even if your systems are no longer state-of-the-art, we will maintain them until the time that it makes sense to upgrade.

We are available on short notice to respond to an emergency situation. If we aren't in the office, you are encouraged to leave day and evening numbers. We are always pleased to schedule installation and maintenance activities before or after regular business hours, to minimize the impact on your operations.